Returns and Exchanges Policy
At KMALL09, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for most items in their original condition. Please ensure items are unused and include all original packaging to qualify for a full refund or exchange.
Initiate Your Return
Log into your KMALL09 account, navigate to your order history, and select the items you wish to return to receive a Return Authorization number.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags and accessories are included to prevent damage during transit.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing